1 (800) 220-8611

Today’s Processing Platform Traffic Report – No Current Incidents to Report

5/1/2025 ~
The processing platform experienced errors between 11:22 pm EDT and 11:39 pm EDT, last night. 
Engineers report that this only affected 12% of the total transactions received during that time frame.
IF you have a transaction that received a HTTP 500 response, during that time frame, it was NOT processed and will need to be resubmitted.
Continued monitoring, after identifying the incident, concludes that the incident is fully resolved.



SafeSave Payment Services will NEVER contact you with a request for merchant account/processing information of any kind.
Should you ever receive an inquiry like this, please do NOT share any of your information with the inquiring party.
They are NOT affiliated with SafeSave Payment Services.
PLEASE contact us at 800-220-8611 to report any incidents of this nature that you experience.
Thank you ~



SafeSave Phone Support Hours of Operation

Monday through Friday from 9:10 a.m. – 1:00 p.m. EST and from 2:00 p.m. – 5:00 p.m. EST.
This provides our staff a designated window of time, between 1:00 and 2:00 pm EST, for lunch breaks / meetings /  follow ups, etc.

We appreciate all of our customers and look forward to serving your needs as they arise.

Offer your customers faster and easier ways to get paid with SafeSave Payment Services.

SafeSave Payment Services offers the easiest way for software companies’ customers to accept integrated payments online and via mobile. We process billions of dollars in transactions every year for amazing businesses and nonprofit organizations around the world.

About Us

We’re a total payments solution for credit, debit, and e-check (ACH) transactions. Using innovative technology and PCI-DSS level 1 security, we strive to offer a seamless experience for both clients and merchants.

SafeSave Payment Services is built with you and your clients in mind. We specialize in transaction processing services for vertical market software vendors in the markets such as nonprofit, education, public sector, and faith-based organizations.

Our team of dedicated payments experts has years of experience working with ISVs to integrate the SafeSave gateway into partner software and boarding their merchants onto the platform.

Servicing over 10,000 merchant accounts, SafeSave has been a leader in the integrated payments industry for nearly 20 years, and will continue to shape its future through smart innovations and unparalleled customer experiences.

Working with SafeSave to manage the payment processing needs of our clients has been terrific. Their team creates an honest, transparent process that our clients can trust. Having the ability to create that kind of experience for clients has greatly improved our retention rate.”

Founder, President

of a School Lunch Software Provider