UPDATE ~ 10/5/2022 at 9:54 a.m. EDT All customers who had delayed funding, from processing batched and settled on 10/1 and 10/2, should receive those deposits today.
UPDATE ~ 10/4/2022 at 3:09 p.m. EDT The files affected have now been processed successfully. As mentioned previously, these delayed funds for all affected merchants should arrive tomorrow in merchants’ bank accounts.
UPDATE ~ 10/4/2022 at 12:49 p.m. EDT A system issue has been identified which prevented the weekend funding/bank transfer file from being processed for some customers. Our acquirers (backend processors) are currently working on getting this file reprocessed today. Some merchants will experience a delay receiving deposits initiated over the weekend. Delayed funds should arrive Wednesday, 10/5/2022, in your bank account.
We apologize for this delay.
We continue to experience higher than normal call volume. If you call and a representative is unable to answer the call live, you will be directed to leave a voicemail and we will make every effort to return the call within 24 business hours.
It may be quicker to send your request for assistance by email. If you choose to email, please send your request for assistance to email@example.com.
We value you as a customer and look forward to assisting you.
Thank you ~