Today’s Processing Platform Traffic Report – No Current Incidents to Report
5/1/2025 ~
The processing platform experienced errors between 11:22 pm EDT and 11:39 pm EDT, last night.
Engineers report that this only affected 12% of the total transactions received during that time frame.
IF you have a transaction that received a HTTP 500 response, during that time frame, it was NOT processed and will need to be resubmitted.
Continued monitoring, after identifying the incident, concludes that the incident is fully resolved.
SafeSave Payment Services will NEVER contact you with a request for merchant account/processing information of any kind.
Should you ever receive an inquiry like this, please do NOT share any of your information with the inquiring party.
They are NOT affiliated with SafeSave Payment Services.5/1/2025 ~
The processing platform experienced errors between 11:22 pm EDT and 11:39 pm EDT, last night.
Engineers report that this only affected 12% of the total transactions received during that time frame.
IF you have a transaction that received a HTTP 500 response, during that time frame, it was NOT processed and will need to be resubmitted.
Continued monitoring, after identifying the incident, concludes that the incident is fully resolved.
SafeSave Payment Services will NEVER contact you with a request for merchant account/processing information of any kind.
Should you ever receive an inquiry like this, please do NOT share any of your information with the inquiring party.
PLEASE contact us at 800-220-8611 to report any incidents of this nature that you experience.
Thank you ~
SafeSave Phone Support Hours of Operation
Monday through Friday from 9:10 a.m. – 1:00 p.m. EST and from 2:00 p.m. – 5:00 p.m. EST.
This provides our staff a designated window of time, between 1:00 and 2:00 pm EST, for lunch breaks / meetings / follow ups, etc.
We appreciate all of our customers and look forward to serving your needs as they arise.
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